OFFICIAL TOUR OPERATOR

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Terms & Conditions

Basic Information

In order to reserve your trip, we need personal information, including:

  • Full name, exactly as it appears on your passport
  • Personal E-Mail
  • Emergency contact name and phone (At least one)
  • Type of accomodation (Not required for Inca Trail 4 days)
  • Passport Number
  • Nationality/country that issued passport
  • Birthdate
  • Gender

Refer to the Book Now page to find out the other information required for making a booking.

We also require a deposit in order to secure your departure date. For all regular treks there is a deposit of $300 USD per person, which is used to secure your departure as well as purchase permits and entrance tickets.

Deposit and Payment

A deposit must be paid in order to reserve your trek. The deposit may be paid in one of the following ways:

  1. Xoom. This option is only available for US bank accounts, credit and/or debit cards. It is a very easy way to send money and can be completed online, please click here to view the explanatory video. Once payment is complete, Xoom will send a confirmation email. Please forward this email to Apu Andino.
  2. Direct wire to our bank account. Please email Apu Andino for further instructions. It is possible to make complete payment at one time. This is our preferred method for large private groups.

Apu Andino will send you a confirmation once the deposit has been collected.

Final payment is due 2 days before the departure of your trek. This payment may be made via Western Union, Xoom, direct wire or by cash (US Dollars or Peruvian Soles) once you arrive to Cusco. In the latter case, please ensure the bills are in good condition as Apu Andino does not accept broken bills.

Important Permit and Passport Information

Inca Trail permits, Macchu Picchu entrance tickets, and train tickets are not transferable. Because of strict government regulations, you may not cancel a reserved permit or alter the name or date on the reservation. If you are unable to come on the date you have reserved, we cannot reimburse you the cost of these tickets.

Once you have reserved, Apu Andino must give your personal information to The National Park. This information includes your name, passport number, nationality, gender, and date of birth. Everything listed above must be the same upon arrival to the start of the Inca Trail or at Machu Picchu. It is very important that you bring your original passport on the trek so that the park can verify your information. If any of the information does not match upon arrival, you may not be able to start the trek.

In the case that your passport number changes between reserving your spot and the start of your trek, you have two options. You may send us a copy of the new passport at least ten days before the start of your trek. The change fee is USD $15 which you must pay to The National Park upon arrival. The other option is to bring your old as well as your new passport to the start of the trail. This option will not cost you anything.

If your information does not coincide upon arrival to the Inca Trail, Apu Andino may not be held responsible.

Cancellations and Refunds

Because of the strict regulations of the Machupicchu Park, once you have made your reservation, you cannot cancel the space that you have reserved. You also may not alter the name or date of the reservation.

If you are unable to come on the date you have reserved, we cannot reimburse deposit; permits and tickets are non-refundable and Apu Andino purchases them once reservation is done. (Deposit is not refundable)

  • If you cancel between 30 and 10 days before your trek, you must pay 50% of the total cost.
  • If you cancel between 10 and 3 days before your trek, you must pay 80% of the total cost.
  • If you cancel one day before your trek, you must pay 100% of the total cost.

In the exceptional case that you decide to head back once you have started the trail, you must pay extra expenses such as food and transportation. You may join the group in Machupicchu for the walking tour and use all of the services onward.

Inca Trail

Unfortunately, Apu Andino cannot reimburse the permit fees for the Inca Trail. Permits are non-refundable and non-transferable, and due to the limited quantity Apu Andino purchases permits as soon as a booking is complete.

Extreme Cases

There are external events that could occur outside of Apu Andino´s control, including but not limited to political unrest, riots, terrorist activity, disease, natural disasters, and/or inclement weather conditions, for which Apu Andino will not be held liable and reserves the right to change, postpone or, in severe cases, cancel a trek. In the event the Inka Trail trek must be cancelled, no refunds will be given. For alternate treks, Apu Andino will discuss options that may be available.

Weather in the mountains is very unpredictable and changeable. Apu Andino may not be held responsible for any delay, deviation or cancellation due to weather conditions.